If you can't find the answer you are looking for in our knowledge base, you can put in a support ticket by emailing us at support@commonaccess.com.  Send us an email.


You can also put in a support ticket directly using our Customer Care Portal. We recommend you put in a ticket this way because it is easier to manage your tickets with us.



Hours:

We review tickets every day from 9:00 AM to 5:00 PM CST. We will do our best to contact you within 2-days of your initial support request.


Tips:

  • Being specific to your issue really helps. The more details you can provide, the better. Things we recommend you include are your Username, URL, and the location you have a specific question about. 
  • Providing screenshots is also a great way to help us. In your email to us, feel free to upload your screenshots as attachments. 
  • If you have new questions, please put in a new support ticket. This ensures your questions can be handled as efficiently as possible.

Why we may ask you to verify some account information

For security purposes, we may ask that you verify important information related to your account. These questions may include verifying basic credit card information like the Cardholder's Name or the last four digits of the card we have on file. We may also ask that you email us from the specific email address that is on file for your CommonAccess Pro website.


We take our customer's safety and security very seriously, and we request this information to help protect your privacy, content, and information. We will never share your information or change content on your site without first verifying that we are being contacted by the site's Admin.