Contact Us

How do I contact Customer Service?
If you can't find the answer you are looking for in our knowledge base, you can put in a support ticket by emailing us at support@commonaccess.com.  Se...
Mon, 1 Apr, 2019 at 2:30 PM
Reviewing my Customer Service Tickets
You can view your ticket's status from the CommonAccess Pro Customer Care Portal. Why Use Our Customer Care Portal It's true that you can reply...
Tue, 12 Mar, 2019 at 10:05 AM
Taking a Screenshot
When you request assistance from CommonAccess, we may ask you to take a picture of what you see on your screen. Having visual aids will help to resolve your...
Mon, 1 Apr, 2019 at 2:31 PM
Where are my emails from CommonAccess?
If you submitted a ticket to us and didn't receive a confirmation email, or if you're looking for other emails from CommonAccess, check your Junk/...
Tue, 12 Mar, 2019 at 9:49 AM
Why doesn't CommonAccess offer phone support?
We offer online support via our online ticketing system weekdays from 9:00 AM to 5:00 PM CST. All of our Customer Service representatives are real and frien...
Tue, 12 Mar, 2019 at 9:49 AM